About Nexus

Feedback

We welcome all feedback from our valued parents.

We look upon this information as an opportunity for continual improvement, and acknowledge that constructive feedback is invaluable to us in improving our service delivery.

The School has a closed-loop feedback and complaint/grievance management system to collect feedback, complaints and grievances in a timely manner and ensure that they are given due consideration and dealt with efficiently.

In the case of complaints and/or grievances, it’s our policy always to work toward a fair and amicable solution.

Our dispute resolution policy is aligned to the dispute resolution provision in the Private Education Act. In the event that a satisfactory outcome cannot be reached, the dispute can be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Center for mediation.

Our aim is to provide prompt and informal resolution of complaint and grievances as they arise and to provide recourse to orderly procedures for them to be addressed and resolved.

As part of the our effort in striving toward continual improvement, all input will be recorded in the Feedback Management Report. Information to be logged includes the nature of the feedback/complaint/grievance, the staff involved, resolution process and time taken to complete the process.

All information is handled in the strictest of confidence.

The procedure is as follows:
 

1. Make your feedback, grievance or complaint known to us at your earliest convenience by either:

Emailfeedback@nexus.edu.sg

OR

CompleteGeneral Feedback Form
 
2. We will acknowledge receipt of all feedback, complaints and grievances within two (2) working days. All issues will be addressed and resolved within 21 working days.
 
3. In the event that an amicable outcome cannot be reached, the dispute can be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.



Click below for larger image
dispute resolution procedure